Vision and values
Our CEO will live our values. Leading with purpose and people first.
Vision
The people who live in our homes will be proud of where they live, and the people who work for us will be proud of the differences they make.
Residents’ voices will shape what we do and help us be the best that we can be.
People trust we’ll do what we say we’re going to do.
Our homes will be warm, safe, and well maintained.
To look back at what we have done in 5 years’ time and be proud of what we’ve achieved.
Values
We’re defined by our actions, and our values help to define how we treat people, our behaviours, and our level of services.
Deliver
We do the right thing.
We keep our promises.
We see things through to the end.
If we get something wrong, we will say sorry and we will resolve it.
One Team
We make a positive difference to our residents’ lives.
We are one team; we play our part and support each other for the benefit of our residents.
Our colleagues will be supported to be the best they can be.
Respect
We listen and learn.
We treat people fairly, with respect and integrity.
We listen to understand, not just listen to respond.
Our Corporate Plan
Our business is not about properties. It’s about the people who live in our homes and the communities they live in. We know how important it is that we listen to the feedback we receive from residents, our stakeholders, the agencies we work alongside, and our colleagues to make sure we can be the best we can be. That’s why, since the start of 2023, we’ve not just listened, we’ve acted. We’ve been working tirelessly to make some big changes to how we work, shifting the focus to a people first approach. We have a lot to do, but we’re confident that by getting back to basics and focusing on the people who live in our homes and on the people who work for our business, we’ll be able to deliver some amazing things over the next five years. It’s an exciting time for PA Housing, and the team here are all focused and determined to make sure that we’re always putting people first.